Customer Care

Need help? We make it EASY!

Have a question about an order you placed, or your NED Gear? We'd be happy to hear from you.

Need help with Yo-Yo care or techniques?

Reilly will teach you everything you need to know about your yo in our Learn to Yo video series.

Contact Us By Email:

Or Call Toll-Free:

United States: (877) 872-9696 x101
UK: 0-800-328-6816 x101
Australia: 1800 681 112 x 101
New Zealand: 0800-255-454 x101

Got more questions? We have answers!

Q: How are the three styles of yo-yos different?

We offer three styles of yo-yos for purchase.

The NED® Yo is a great beginner yo-yo designed for an easy return to your hand after each throw (also known as an “up and down easy”).
The Boomerang™ is an innovative yo-yo with a built-in clutch that can ‘sleep’ (stay spinning after you throw) and auto-return to your hand on its own.
Both the Cosmic Spin Butterfly and the Cosmic Spin 2 are designed for advanced tricks. They are ‘sleeper-style’ yo-yos.

Both the NED Yo and the Cosmic can be set up for beginner or advanced play based on how the string is placed around the axle (see our Learn to Yo videos for instructions).

Q: Do the yo-yos light up?

Our ‘NED Yo’ style yo-yos all have glow-in-the-dark side pogs and the entire casing on the green Ned Yo glows in the dark ($6.50).

Q: My yo-yo isn’t working properly. What do I do?

The Learn to Yo videos will answer most questions on how to use your yo and fix common set-up issues. If you still have questions after watching, contact our Customer Care team with an explanation of how the yo-yo is malfunctioning (it is possible there is an easy fix). Be sure to indicate the style and color of the yo-yo if you need a replacement.

Q: I’ve watched all the videos and my yo-yo is still not working properly. How can I replace it?

If your school sale is still running, return the yo to your school for a replacement. If your school sale is over, contact our Customer Care team. Defective items will be replaced by new product and shipped to you at no charge. Be sure to indicate your mailing address, the color, and item name if you need a replacement.

Q: Can we buy NED items directly from your company?

Yes. Visit Shop NED...

Q: Do you have a store in my city that sells NED merchandise?

Once your school sale (typically during the week following your assembly) has ended, our online store Shop NED is the exclusive source for all things NED.